Privacy Policy

This Privacy Policy explains how VehiclePass collects, uses, stores, and protects personal data when you visit vehiclepass-eu.staging-word.press, request a VehiclePass report, contact us, or otherwise use our services.

Last updated: May 4, 2026

1. Who we are

VehiclePass operates the VehiclePass service. If you have any privacy-related questions, you can contact us at support@vehiclepass-eu.staging-word.press.

2. What personal data we collect

Depending on how you use the service, we may collect and process the following categories of data:

contact data, such as your email address;
vehicle request data, such as VIN, reference numbers, selected locale, and report preferences;
payment and transaction context, such as payment status, payment identifiers, and refund status;
technical and usage data, such as IP address, browser information, session identifiers, timestamps, and security logs;
support correspondence if you contact us by email or through the website.

3. How we use personal data

We use personal data only where needed to operate and improve the service, including to:

process your request and generate a VehiclePass report;
verify payment status and manage refunds where applicable;
deliver reports by email or make them available for download;
respond to customer support requests and service-related questions;
monitor service integrity, prevent abuse, troubleshoot issues, and protect the platform;
meet legal, tax, accounting, and compliance obligations.

4. Legal bases for processing

Where the GDPR or similar laws apply, we rely on one or more of the following legal bases:

performance of a contract, when we provide the report service you request;
legitimate interests, such as service security, fraud prevention, product improvement, and customer support;
legal obligations, where we must retain or disclose data under applicable law;
consent, where consent is specifically requested for a particular activity.

5. Data sources

Some information used within the service is provided by third-party systems and data suppliers. This may include vehicle-related data providers, payment providers, email service providers, hosting providers, and translation or report-generation tools.

We only use the personal data required to make the service work and do not knowingly request more personal data than necessary.

6. Sharing of personal data

We may share personal data with trusted service providers only where reasonably necessary to operate the service.

payment providers, to process and verify payments or refunds;
email and hosting providers, to send reports and keep the website available;
vehicle data and enrichment providers, where relevant to generate the requested report;
professional advisers or public authorities where required by law or necessary to defend legal claims.

We do not sell your personal data as a standalone commercial asset.

7. Cookies and similar technologies

The website may use cookies, sessions, and similar technologies to keep the service working correctly, remember request context, protect security-sensitive flows, and support language or checkout behaviour.

If non-essential cookies are used on your website environment, you should also make sure your cookie banner or cookie settings reflect that usage accurately.

8. Data retention

We retain personal data only for as long as needed for the purposes described in this Policy, including order fulfilment, operational logging, customer support, accounting, fraud prevention, and legal compliance.

request and report metadata may be retained for audit, fraud, or support purposes;
payment-related records may be retained for financial and tax obligations;
support correspondence may be retained for follow-up and service quality purposes.

9. International transfers

Some service providers may process data outside your country. Where personal data is transferred internationally, we aim to use providers and safeguards that are appropriate under applicable data protection law.

10. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or unlawful disclosure. No online service can guarantee absolute security, but we aim to process data in a way that is proportionate to the sensitivity of the information we handle.

11. Your rights

Depending on your location and applicable law, you may have the right to:

request access to the personal data we hold about you;
request correction of inaccurate or incomplete personal data;
request deletion of personal data, where applicable;
object to or restrict certain processing;
request portability of data where legally available;
withdraw consent where processing is based on consent;
lodge a complaint with a relevant supervisory authority.

To exercise a privacy right, please contact us at support@vehiclepass-eu.staging-word.press.

12. Third-party websites and links

The website or report may contain links to third-party services or source references. We are not responsible for the privacy practices of third-party websites, platforms, or providers you access through those links.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page. If a change materially affects how we use personal data, we may take additional steps to inform users where appropriate.

14. Contact

If you have questions about this Privacy Policy or about how we process personal data, please contact support@vehiclepass-eu.staging-word.press.