Your payment allows us to immediately start searching our connected vehicle data sources for records associated with the VIN.
We search for available records such as manufacturer data, recorded mileage, service history and technical vehicle information.
When official records are found, we create your VehiclePass report.
If no official records are available for the vehicle, we automatically initiate a full refund. You do not need to contact us or submit a claim.
Because the availability of official records can only be confirmed after the search has started.
Our data providers process the VIN and search their databases in real time. When records are found, the data is retrieved immediately so that we can create your report.
For that reason, payment is completed before the search begins. This prevents a full vehicle report from being retrieved before the purchase has been confirmed.
If the search finds no official records, you are protected by our money back guarantee and your payment is automatically refunded.
A refund is initiated when our connected data sources return no official vehicle records for the submitted VIN.
A temporary technical problem is not the same as confirmation that no maintenance records are available. Follow the status on your result page. If processing remains unresolved, contact our support team; the result page shows whether a refund has been initiated or requires review.
This is different from a report that contains a limited amount of information. The number and type of available records can vary by vehicle, country, manufacturer, age and maintenance history.
When no official records are found:
After a refund has been initiated, it may take several business days for the amount to appear in your account. Processing time depends on your bank or payment provider.
You either receive a VehiclePass report containing official vehicle records, or we automatically refund your payment.
No complicated claims process. No credit balance. No voucher.
Just a full refund to your original payment method when no official records are found.
Full refund when no official records are found
Review the available maintenance history in one clear report.
No. When no official records are found, the refund process starts automatically.
Yes. The full amount paid for the VehiclePass report is refunded to the original payment method.
When it is confirmed that no report can be provided under the no-records guarantee, we start the refund process. Once initiated, your bank or payment provider may need several business days to process it.
The amount of available data varies by vehicle. A report is only treated as successful if it passes our existing checks for delivery. The presence of one or more records alone does not guarantee that a report can be delivered. The no-records guarantee does not promise a complete maintenance history.
The guarantee applies to the VIN submitted during the purchase. Customers should check the VIN carefully before completing payment.
The refund is returned to the same payment method used for the original purchase.
Ready to see your report
The finished report gives you a stronger factual starting point before you commit time, money, or trust.